Arben Arllati
CEO - Founder
Organizations seeking reliable communication or research support can contact us to discuss objectives, scope, and operational requirements.
About 
Hummingbird Communication is a company specialized in communication and research services and operates as a subsidiary of Easy Consulting. We provide support to organizations that require structured processes, accountability and measurable performance, operating at the intersection of people, technology and data. Built on standards and processes based on Swiss quality, our work reflects precision, operational discipline and continuous quality control. Established to respond to the growing demand for reliable communication support and structured research execution, our growth is founded on training, quality control and operational discipline. Our mission is to deliver accurate data and professional communication services that enable better decision making and a higher quality customer experience, while our vision is to become a trusted long term partner for organizations seeking scalable support with high standards.
Customer and business partner care is one of the key focuses of our services.
Our team can support you not only as an external secretariat but also in other key operational areas.
We handle all incoming customer calls on your behalf and process them according to your specific instructions.
Complaints or quality issues are received professionally and discussed with you directly.
Our employees manage your appointments and handle all emails and social media inquiries efficiently.
Our Inbound Services Include
24/7 Customer Support
Execution of Administrative Tasks
Management of Customer and Partner Databases
External Telephone Reception
Appointment Scheduling and Coordination
Our team proactively identifies potential customers and ensures your products and services are presented flawlessly.
All required sales documents are prepared by us and reviewed with you prior to delivery.
We also conduct market research and customer surveys to help you continuously improve your products and services.
Progress updates are provided regularly, ensuring you always stay informed.
Our Outbound Services Include
Customer Surveys and Satisfaction Analysis
Product Introduction and Presentation
Customer Search and Acquisition
Lead Qualification
Market Research and Analysis
Our core offering is high-quality market research through Computer-Assisted Telephone Interviewing (CATI). The entire process covers survey design, audience sampling, interviewing, and data analysis, all executed with precision and real-time quality control.
We specialize in consumer behavior analysis, market trends, social sentiment, and niche industry insights, powered by expert agents and custom-built systems. Our deliverables include validated data, in-depth reports, and actionable recommendations designed to help you make smarter business decisions.
Our multilingual contact center provides a full spectrum of client engagement services, combining technology and human expertise to deliver seamless communication across platforms.
Our team manages inbound support through calls, email, chat, and social media.
We also execute outbound campaigns, telemarketing initiatives, and customer feedback programs.
In addition, we handle technical support, product assistance, appointment scheduling, and customer retention management.
Languages covered include English, German, French, and Italian.
We integrate directly with your CRM systems and engage your audience wherever they are.
Data integrity is at the heart of our operations.
Using advanced monitoring tools and internal QA systems, we ensure that every call and every data point meets the highest standards of accuracy and compliance.
Our systems provide real time monitoring, sentiment and survey analysis, call recording, and transparent client facing dashboards.
We don’t just collect data, we transform it into a strategic asset that drives measurable improvement and long term value for your business.
We believe that talent is the driving force behind outstanding service.
Our agents go through a rigorous recruitment and training process that includes language screening through our in house language school, intensive onboarding on research protocols and technical systems, and supervisor led coaching using the 80/20 model, where supervisors work side by side with agents for most of their training time.
Every call is recorded, every agent is guided, and every outcome is monitored in real time for consistent quality assurance and compliance.
HummingBird 
We support automotive brands through structured outbound and inbound call center projects focused on lead qualification, service follow ups, test drive scheduling and customer satisfaction. Our teams ensure consistent communication, accurate data capture and a professional customer experience across every contact point.
We deliver call center projects for energy and utilities providers focused on customer support, contract management, service notifications and data validation. Our approach ensures clear communication, regulatory compliance and reliable handling of high volume customer interactions.
We support finance and banking institutions with secure call center operations covering customer support, onboarding assistance, product communication and data verification. Our teams operate with strict process control, confidentiality and consistency to ensure trust and service continuity.
We manage call center projects for media and entertainment companies focused on audience engagement, subscription support, campaign activation and feedback collection. Our teams ensure timely communication, accurate reporting and a consistent brand experience across all interactions.
We support sales and retail operations through call center projects focused on lead conversion, order support, customer follow ups and post purchase communication. Our teams help improve customer experience, increase conversion rates and maintain consistent service quality at scale.
We deliver call center projects for healthcare and pharmaceutical organizations focused on patient support, appointment coordination, treatment follow ups and information management. Our teams operate with high accuracy, confidentiality and sensitivity to ensure reliable and compliant communication.
We support technology and software companies with call center projects focused on user support, onboarding assistance, product education and issue triage. Our teams ensure structured communication, accurate documentation and efficient resolution across all user touchpoints.
We manage call center projects for telecommunications providers focused on customer support, service activation, retention campaigns and technical issue routing. Our teams ensure fast response times, clear communication and consistent service delivery across all channels.
We support consumer goods and FMCG brands through call center projects focused on customer inquiries, promotion support, complaint handling and market feedback collection. Our teams ensure consistent brand communication, accurate reporting and high volume interaction management.
We deliver call center projects for real estate and property developers focused on lead qualification, viewing coordination, buyer follow ups and data management. Our teams ensure timely responses, structured pipelines and professional communication throughout the sales process.
We support education and e learning providers with call center projects focused on student inquiries, enrollment support, course guidance and follow up communication. Our teams ensure clear information delivery, structured processes and consistent support throughout the learner journey.
We manage call center projects for travel, tourism and hospitality businesses focused on reservations support, customer inquiries, feedback handling and service coordination. Our teams ensure responsive communication, accurate information and a seamless customer experience.
We deliver call center projects for public sector institutions and social research organizations focused on surveys, data collection, citizen communication and stakeholder engagement. Our teams ensure methodological accuracy, neutrality and reliable reporting across all research activities.
We provide call center projects for online platforms focused on user support, account assistance, issue resolution and service communication. Our teams ensure fast response times, clear guidance and consistent support across digital customer journeys.
We support e commerce businesses with call center projects focused on order inquiries, delivery coordination, returns management and customer follow ups. Our teams ensure efficient communication, accurate order handling and a reliable post purchase experience.
We deliver technical support call center projects focused on issue identification, first level troubleshooting, ticket handling and escalation management. Our teams ensure structured processes, clear communication and timely resolution to maintain service reliability.
We manage customer operations for telecommunications providers through call center projects focused on account support, service changes, retention activities and issue coordination. Our teams ensure consistent processes, fast handling and a reliable customer experience.
We deliver call center projects focused on appointment scheduling, lead qualification and pipeline management for sales driven organizations. Our teams ensure accurate data capture, timely follow ups and efficient handover to sales teams.
We execute call center campaigns focused on sales activation, upselling and cross selling across multiple industries. Our teams follow structured scripts, performance tracking and quality control to maximize conversion while maintaining a positive customer experience.
We manage call center projects focused on customer retention and loyalty programs through proactive outreach, satisfaction follow ups and personalized engagement. Our teams help reduce churn, strengthen long term relationships and ensure consistent value driven communication.
We deliver call center projects focused on survey execution and feedback collection using structured questionnaires and controlled sampling. Our teams ensure data accuracy, neutral interaction and reliable insights for informed decision making.
We support order processing and after sales operations through call center projects focused on order verification, delivery coordination and customer assistance. Our teams ensure accurate handling, timely communication and a smooth post purchase experience.
HummingBird Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.
