Market Research (CATI)

Our core offering is high-quality market research via CATI (Computer-Assisted Telephone Interviewing). Our end-to-end research process includes:

- Survey Design & Question Framework Development

- Target Audience Sampling & Screening

- Live Interviewing with Real-Time Quality Control

- Data Validation, Cleaning & Analysis

- Insight-Driven Reporting and Presentation

We specialize in consumer behavior analysis, market trends, social sentiment, and niche industry insights-powered by expert agents and custom-built systems.

Multilingual Contact Center Solutions

Our multilingual contact center is designed to provide full-spectrum client engagement.

Our team supports:

- Inbound Support (Calls, Email, Chat, Social Media)

- Outbound Campaigns (Surveys, Telemarketing, Feedback)

- Technical & Product Support

- Appointment Scheduling & Customer Retention Programs

Languages covered: English, German, French, and Italian. We integrate with your CRM and help you engage audiences wherever they are.

Talent, Training & Monitoring

We believe talent is the engine behind outstanding service. Our agents go through a rigorous recruitment and training process including:

- Language screening via our in-house language school

- Intensive onboarding on research protocols and technical systems

- Supervisor-led coaching (using the 80/20 model where supervisors are side-by-side with agents 80% of the time)

- Ongoing performance reviews and compliance audits

Every call is recorded, every agent is supported, and every outcome is monitored in real-time for quality assurance.

Data Quality & Compliance

Through advanced tools and internal QA systems, we ensure:

- Real-Time Monitoring of calls and sessions

- Survey & Sentiment Analysis for continuous improvement

- Call Recording & Compliance Tracking

- Transparent client-facing reporting dashboards

We don’t just collect data-we elevate it into a strategic asset.